30-day free returns and exchanges policy! Email info@westwolfgallery.com or call us with your order number and the product you would like to return, and we will get you set with a free return, prepaid shipping label.

How do I cancel my order?

 

If your order hasn’t been shipped yet (you will receive a shipping confirmation email once it leaves the location), please send us an email (info@westwolofgallery.com) or call us and we will cancel it for you.

I want to cancel the order but it’s already been shipped. What do I do?

Contact us right away at info@westwolfgallery.com and our team of highly agile customer service members will see if we can wrangle it back for you.

I returned the product, when will I get a refund?

After we receive the product back and inspect it, we will issue the refund. It usually takes about 3-5 business days for you to see it on your credit card statement. If you feel it’s taking too long, please contact us and we will work it out!

I would like to exchange my order!

30 day returns and exchanges policy, just email, call or live chat us your order number and the product you would like to exchange your item for, and we will ship it to you 3-5 business days after the returned product has been received. In case the exchanged product is of a different value, we will refund/credit or charge your account the difference within 3-5 business days.

My canvas is defective. What do I do?

Let us know! Start a chat with us on our website via a home computer or mobile device located on the bottom right in a "Chat with us!" window. Email is the fastest and easiest way to reach us if the chat on our website is not responding or turned off. Attaching the picture of the defective product will speed up the process as well. Our wonderful customer service staff will be sure to make this right for you. Contact us: info@westwolfgallery.com.

30-day free returns and exchanges policy! Email info@westwolfgallery.com or call us with your order number and the product you would like to return, and we will get you set with a free return, prepaid shipping label.

How do I cancel my order?

 

If your order hasn’t been shipped yet (you will receive a shipping confirmation email once it leaves the location), please send us an email (info@westwolofgallery.com) or call us and we will cancel it for you.

I want to cancel the order but it’s already been shipped. What do I do?

Contact us right away at info@westwolfgallery.com and our team of highly agile customer service members will see if we can wrangle it back for you.

I returned the product, when will I get a refund?

After we receive the product back and inspect it, we will issue the refund. It usually takes about 3-5 business days for you to see it on your credit card statement. If you feel it’s taking too long, please contact us and we will work it out!

I would like to exchange my order!

30 day returns and exchanges policy, just email, call or live chat us your order number and the product you would like to exchange your item for, and we will ship it to you 3-5 business days after the returned product has been received. In case the exchanged product is of a different value, we will refund/credit or charge your account the difference within 3-5 business days.

 

RETURN AND EXCHANGE POLICY

 

WestWolfGallery.com has the right to reject damaged goods and decline any return. All items sent for a return must have a proper Return Merchandise Authorization (RMA) form accompanying the shipment. If the RMA form is missing WestWolfGallery.com reserves the right to decline a return. Refunds, exchanges and store credits are processed only after an issued RMA form is received, the purchased items are received and the customer specifies what type of return he/she would like to process. Refunds are judged based on receipt of the item and not when shipped out. All returns for credit must be in original condition, include original packing material, manuals and all other accessories provided upon original delivery. 30 Day Money Back Guarantee starts on the date of the purchase and is valid for 30 Calendar Days, which include: weekends and holidays. If the merchandise is returned after the 30 Day Money Back Guarantee than a Store Credit is issued. Store Credit will be issued for the current value of the merchandise (If product was purchased for $79.00, and at the time of return price drops to $59.00 a Store Credit will be issued for $59.00). WestWolfGallery.com will send, via email, a free return UPS Ground label upon customer return request. Return cost will only be refunded via return label, financial refund for return shipping will not be issued.(initial shipping charges are not refundable). All expenses incurred by the customer for shipping the item without the agreement from WestWolfGallery.com will not be reimbursed. (For International orders and orders outside of Continental United States, WestWolfGallery.com will cover up to $9.95 USD for shipping charges). A replacement ships within 5-7 days of us receiving your defective return. Expedited replacement is available. Original Shipping and Handling is non-refundable.

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